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Couple’s $800 from Walmart digital camera breaks, Nikon says it’s “grey market” and gained’t restore it


A pair purchased an $800 Nikon P1000 for fowl images. And when it broke – the corporate might do nothing to repair it. Regardless that the digital camera was purchased at Walmart, Nikon considers it to be “grey market gear” and gained’t restore it, leaving the couple with a “$800 paperweight.”

Bruce Gaylord purchased the digital camera for his spouse Lisa again in September 2019. Earlier than the fowl migration season this yr, she noticed the issue. “It is best to be capable of see by the viewfinder and it solely exhibits black,” she advised CBS 2. “Once I press the on/off button, the lens ought to lengthen. I flip it on and nothing.”

She tried totally different Nikon batteries, considering that the one she used when the issue appeared was lifeless. Nevertheless, every of them gave the identical end result. Apparently, the digital camera was damaged. When she took it to the restore service, she realized that it wasn’t below guarantee. She says that Nikon refused to restore it saying “we predict it’s a grey market.”

Because the couple purchased the digital camera at Walmart, they couldn’t perceive the way it might come from the “grey market.” It’s not a random third-party vendor, so it was fairly complicated. The factor is – the digital camera was imported. Walmart’s web site did have an “intl.” abbreviation within the digital camera mannequin’s identify, however there was reportedly no description of what it means. Additionally, whereas some cameras include a “no guarantee” warning, CBS discovered a number of different fashions that don’t include it. “We no less than need folks to know. To watch out,” Lisa Gaylord advised CBS.

In early 2020, Nikon made it tougher to get your digital camera repaired. From greater than a dozen restore retailers, all of it got here all the way down to solely two amenities within the US. The remainder of Nikon’s Approved Restore Stations grew to become non-authorized, dropping entry to official elements and software program.  Earlier this yr, Nikon made issues much more difficult. The corporate introduced that it would not provide a global guarantee for lenses and equipment. This principally implies that, should you purchase a chunk of substances with a regional guarantee, you possibly can’t restore it without cost within the Nikon restore middle overseas.

To be honest, Nikon USA does have a “grey market warning” on its web site. It reads that “Nikon merchandise which can be imported and bought by anybody apart from Nikon Inc. USA are thought of Grey Market merchandise.” The producer warns you to search for phrases resembling “import mannequin,” “vendor guarantee,” “Nikon import” and so forth as a clue that the product falls inside this group. In case you purchase any of the “grey market gear,” you gained’t be capable of restore it. Not solely it gained’t be coated by Nikon’s guarantee, however you additionally gained’t be capable of pay for the restore at Nikon USA’s restore service.

Then again, how many individuals learn the “grey market warning” on the digital camera firm’s web site? I do know I by no means did. I used to be fortunate to purchase my first digital camera from a retailer that turned out to be an official Nikon retailer in Serbia, however now once I give it some thought – it wasn’t the case with every other Nikon gear. So, so as to not find yourself with a very costly decoration or paperweight, be sure to solely purchase from Nikon Inc. official retailers… Or purchase used gear.

[via CBS 2]


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